Seating Preferences + Perceptions in Waiting Spaces

The national focus on patient and care partner experience and satisfaction brings an increasing awareness of the relationship between the environment and the perception of care; with the corresponding reimbursement implications, designing spaces that deliver value is paramount.

Seeking to support and improve patient and care partner experience in the waiting room setting, a major academic medical center in Atlanta, Georgia and a leader in healthcare environments manufacturing conducted a pre and post occupancy study in an outpatient transplant clinic.

Learn about seating choice and arrangements across multiple settings, discover a new tool for capturing and visualizing spatial behaviors, and explore the relationship between built environment affordances and perception.

Please choose between a lunchtime and after work presentation. We look forward to seeing you!

Elaine DeLuca Knorr, Area Healthcare Manager, Steelcase Inc.